Article 1 Purpose

The general terms and conditions of sale described below detail the rights and obligations of The Keys, registered with the Paris Trade and Companies Registry No. 808 664 312, and of its customers in connection with the sale of The Keys products and services online on its E-Commerce site: URL :

Any service provided by The Keys, hereinafter referred to as "The Keys", implies the buyer's unreserved acceptance of these general terms and conditions of sale.

Article 2 Product presentation

The characteristics of the products offered for sale are presented in the "Products" section of our website. The photographs do not fall within the scope of the contract. The Keys cannot be held liable if errors have occurred.

All texts and images presented on The Keys' website are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.

Article 3 Period of validity of offers to sell

The products are offered for sale until the stock is exhausted. In the event of an order for a product that has become unavailable, the customer will be informed of this unavailability as soon as possible, by e-mail or by post.

Article 4 Product prices

The "Products" section of our website indicates the prices in euros all taxes included, excluding shipping costs. The amount of VAT is specified when the customer selects a product and the shipping costs appear on the screen at the end of the customer's selection of the different products.

The Keys reserves the right to change its prices at any time, but the products ordered are invoiced at the price in effect at the time the order is placed.
The proposed rates include the discounts and rebates that The Keys would have to grant in view of its results or the buyer's assumption of certain services.

No discount will be granted in the event of early payment.

Article 5 Ordering

The customer validates his order when he activates the link "Confirm your order" at the bottom of the page "Summary of your order" after having accepted these conditions of sale. Before this validation, it is systematically proposed to the customer to check each of the elements of his order; he can thus correct any errors.

The Keys confirms the order by e-mail; this information includes all the elements of the order and the customer's right of withdrawal.

The data recorded by The Keys company constitutes proof of the nature, content and date of the order. This is archived by The Keys under the legal conditions and deadlines; the customer can access this archiving by contacting the Customer Relations department.

Article 6 Methods of payment

Payment for orders is made by credit card and/or PayPal.

When the order is placed, the buyer must pay a deposit of an amount defined by The Keys or the entire amount of the order depending on the product or service chosen by the customer in the catalogue.

Article 7 Withdrawal period

The Purchaser has a period of fourteen clear days, as from the reception of the products, to exercise his right of retractation without having to pay penalties; with the exception of the return costs.

If the fourteen-day period expires on a Saturday, Sunday or a public holiday or non-working day, it shall be extended until the next working day.

In case of exercise of the right of withdrawal, the Purchaser undertakes to return the complete products in their original packaging accompanied by his willingness to exercise his right of withdrawal in writing, in registered parcel with acknowledgement of receipt.

The Company shall reimburse the Purchaser for all sums paid for the product as soon as possible and at the latest within fourteen days of the date on which the products were received by the Company.

Article 8 Delivery

All products are delivered without any guarantee as to delivery times, except for deliveries to private individuals. The delivery deadline varies according to their address. It is set, for an address in metropolitan France, on the day of payment + 8 days and, for other destinations, on the day of payment + 1 month.

Article 9 Customer relations - After-sales service

For any information, question or complaint, the customer can contact The Keys' Customer Relations Department from Monday to Friday, from 8:30 am to 5 pm.

Tel: 01 34 34 18 89 46